ASRADERM - FREQUENTLY ASKED QUESTIONS

What is Asraderm?

AsraDerm is a cosmeceutical and nutraceutical one-stop-shop for premium skincare, haircare, and health supplements. Our dermatologist approved formulas nourish your skin and hair from within, helping you achieve a natural, healthy glow.

What makes Asraderm unique?

We offer a range of products developed by cosmetic chemists and dermatologists approved to address various skin, hair, and other concerns. Our focus is on high quality, effective ingredients that deliver noticeable results.

Are AsraDerm products imported or locally made?

We offer both imported and locally made products. AsraDerm partners with Biota Laboratories in Turkey for its Bioxcin and Nutraxin ranges, while our locally made products contain ingredients that are also imported.

Are AsraDerm products suitable for all types of skin Types? 

While many of our products are formulated for multiple skin types, we recommend checking the individual product description for specific suitability. Additionally, a patch test is always recommended before introducing a new product to your routine.

What ingredients are used in AsraDerm products?

We use a combination of safe and effective natural ingredients alongside scientifically proven activities to deliver optimal results. We avoid harsh chemicals and prioritize ingredients that nourish and protect your skin and hair.

Can I find a full list of ingredients for each product?

Absolutely! The complete ingredient list for each product is available on each product page on our website AsraDerm.pk.

Are AsraDerm products approved and manufactured according to safety standards?

Yes, all our products are DRAP (Drug Regulatory Authority of Pakistan) enlisted and manufactured under Current Good Manufacturing Practices (cGMPs), ensuring they meet the highest standards of potency, purity, efficacy, and safety.

Are AsraDerm products safe to use during pregnancy or breastfeeding?

Yes, all AsraDerm products are clinically tested and safe for pregnant and breastfeeding moms. However, we always recommend consulting your healthcare provider before taking any supplements during such conditions or if you're on medication.

How can I check if an AsraDerm product is suitable for me?

We prioritize safety and select ingredients based on scientific research. We recommend reviewing individual product descriptions for any potential interactions with medications or allergies. Always consult with your healthcare provider if you have specific concerns.

How long does it take to receive my order?

AsraDerm prioritizes fast delivery. In Pakistan, prepaid orders typically arrive within 3-4 business days. You'll receive a confirmation email with tracking information once your order ships.

Do you offer free delivery?

Free shipping is available for online payments, regardless of order value. For COD orders, free shipping applies to orders above Rs. 5000.

What happens if I receive a damaged item or the wrong product?

"If you receive a damaged item or the wrong product, please contact us within 24 hours of receiving the parcel at +92 348 888 1117 or email us at info@asraderm.com. We’ll be happy to resolve the issue as quickly as possible.

Do you have a return policy?

Yes, we do have a return policy. Please refer to our Shipping Policy page for detailed guidelines.

How can I contact AsraDerm?

We're happy to answer your questions! You can Contact us by phone at +92 348 888 1117, email us at info@asraderm.com, or send us a message via WhatsApp at the same number.